TERMS OF SERVICE & PRIVACY POLICY

Terms of Service

Last updated: 6/1/2026

Please read these Terms of Service carefully before using our website or engaging any of our services. By accessing our website, submitting an inquiry, signing a proposal, paying a deposit or invoice, or verbally or in writing authorizing work to begin, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use our website or services.

These Terms of Service govern your use of the Star Bloom Creative Services website located at starbloomcreativeservices.com and all creative, marketing and business services provided by Star Bloom Creative Services, owned and operated by ORUJHIN LLC, a registered business entity in the State of Texas, United States. Throughout these Terms, Star Bloom Creative Services is referred to as the Company, we, us or our. The person or business engaging our services or accessing our website is referred to as the Client, you or your.

1. Services Offered

We provide the following categories of creative and marketing services to businesses and individuals:

• Graphic Design including logos, business cards, flyers, social media graphics, stationery and brand collateral

• Photography including product photography, business and brand photography, event photography and creative business photography

• Videography including short form video, long form video and business event videography

• Marketing Strategy including paid advertising campaign management on Meta and Google, audience targeting, ad creative production, funnel strategy and campaign reporting

• Social Media Management including account setup and branding, content creation and full account management

• Custom Art and Illustration including concept art, character design, environment design, illustration, UI elements, streaming and social media elements, animation and 3D art

• Speed Leads Program, a premium done-for-you client acquisition system subject to additional terms outlined in Section 16 of this document

The specific scope, deliverables, timeline, pricing and any additional terms for each project will be outlined in a separate written agreement, proposal, quote or invoice provided to you prior to work beginning. In the event of any conflict between these Terms and a project-specific agreement, the project-specific agreement shall take precedence for that project only.

2. Project Agreements and Scope of Work

All projects begin with a written scope of work provided by us in the form of a proposal, quote or project brief. This document will outline the deliverables, timeline, revision rounds included, payment schedule and any other project-specific terms. Work will not begin until the scope of work has been approved in writing by the Client and the required deposit has been received.

Any requests to add deliverables, change the direction of the project, expand the scope or modify the agreed timeline after work has begun will be treated as a scope change. Scope changes must be agreed upon in writing and may result in additional fees and revised timelines. Additional or out-of-scope work including extra edits, added versions, additional filming or other requests beyond the agreed scope may be billed separately at our standard rate of two hundred and fifty dollars per hour or at a flat rate confirmed in writing before that work begins.

We reserve the right to pause work on a project until a scope change agreement is signed and any additional deposit required has been received. Verbal agreements, informal messages and email conversations do not constitute a change to the agreed scope unless they are formalized in a written amendment signed by both parties.

The agreement timeline for each project is fixed as stated in your project agreement and may only be extended by mutual written consent granted at our sole discretion.

3. Payment Terms

3.1 Deposits

A non-refundable deposit is required before work begins on any project. The deposit amount will be stated in your proposal or invoice. Work will not begin until the deposit has been received and cleared.

3.2 Payment Authorization

By signing a project agreement or approving a proposal, the Client authorizes Star Bloom Creative Services to charge the payment method on file for all payments according to the schedule outlined in that agreement.

3.3 Final Payment

The remaining balance is due upon project completion and prior to the delivery of final files, exported assets, published content or any other final deliverables. We reserve the right to withhold all final deliverables until full payment has been received and cleared.

3.4 Retainer Clients

Clients on ongoing monthly retainers will be billed at the beginning of each billing period. Retainer fees are due in full at the start of each period and are non-refundable once the billing period has begun regardless of whether all services within that period were utilized.

3.5 Failed Payments and Enforcement

If a payment fails or remains unpaid beyond five business days of the due date, we may immediately pause all active services until the outstanding balance is resolved. If payment remains unpaid beyond fourteen calendar days, we reserve the right to pursue the full remaining contract balance through collections or legal action. The Client will be liable for all associated legal fees, collection costs, attorney fees and any internal administrative labor billed at two hundred and fifty dollars per hour.

3.6 Late Fees

Invoices not resolved within fourteen calendar days of the due date may incur a late fee of ten percent of the outstanding balance per month or any part thereof.

3.7 Accepted Payment Methods

Payment may be made by bank transfer, credit card, debit card, PayPal, Zelle or any other method confirmed in writing at the time of your proposal. All prices are stated and billed in US dollars.

3.8 Taxes

All fees quoted are exclusive of applicable sales tax or other taxes unless explicitly stated otherwise. Where required by law, applicable taxes will be added to your invoice and are your responsibility to pay.

4. Front-Loaded Service Model

The Client acknowledges that the majority of service value across all engagements including strategic planning, creative development, production and campaign setup is delivered within the first thirty days of a project. All payments are final and made in exchange for the reservation of our creative resources, time and expertise. Payment is not contingent on performance outcomes, satisfaction or the use of all available deliverables within the agreement term.

5. No Refunds

All payments are final and non-refundable. Because services are front-loaded and resources are committed at the start of each engagement, we do not issue refunds for any reason including dissatisfaction with results, changes in the Client's business circumstances, failure to use included deliverables or early termination by the Client.

Refunds are not issued for work that has been completed and delivered and that has been approved by the Client at any stage of the project. Approval of work at any stage is considered final.

6. No Guarantees

We provide creative, marketing and business services with skill, care and professionalism. We do not guarantee leads, conversions, revenue outcomes, follower growth, search rankings, advertising returns, engagement rates or any other performance metrics. The Client acknowledges that we operate on a project and time-based model, not a performance basis. Results vary significantly based on your business, your offer, your market, your sales process and factors entirely outside of our control.

Any case studies, examples or results referenced in our marketing materials represent specific client outcomes and are not a guarantee that you will achieve similar results.

7. Revisions

Each project includes a set number of revision rounds as stated in your project agreement. A revision round is defined as a single consolidated set of feedback submitted at one time covering the deliverable provided. We will not begin a new revision round until all feedback from the current round has been addressed and the revised work has been delivered for review.

Revisions are limited to reasonable adjustments within the original approved direction and scope. Requests that fundamentally change the concept, direction, style or scope of the original work, or that contradict previously approved decisions, will be treated as a scope change and billed accordingly at two hundred and fifty dollars per hour or at a flat rate agreed in writing.

Approval at each stage of the project is considered final. Once a concept, direction or deliverable has been approved and we have moved to the next phase, revisiting previously approved stages will be treated as additional work.

8. Client Responsibilities

The success of every project depends on your active participation and responsiveness. You agree to the following throughout our engagement:

• Provide complete, accurate and timely information, materials, assets, copy and feedback as required for the project

• Designate a single point of contact with authority to provide approvals and feedback on behalf of your organization

• Respond to all requests for feedback, approvals, access credentials or information within five business days unless otherwise agreed in writing

• Attend all required meetings and strategy calls as scheduled. Missed meetings that are not rescheduled with adequate notice may result in forfeiture of that session

• Review all deliverables carefully before approving them. Once approved, you assume full responsibility for the accuracy and completeness of the content

• Ensure that all materials, logos, images, text, trademarks and other content you provide are owned by you or that you have the legal right to use them for the intended purpose

• Provide all necessary login credentials, account access and platform permissions required to perform the services within ten business days of being requested

• Maintain backups of all original files and assets you provide to us. We are not responsible for the loss of any files provided by you

Delays caused by the Client including missed meetings, late feedback, failure to provide materials or failure to provide access do not pause billing and do not extend the project timeline unless agreed in writing.

9. Failure to Collaborate

If the Client fails to provide requested inputs, feedback, assets or access within fourteen calendar days of a written request, billing will continue uninterrupted and the project timeline will not be extended.

If the Client is unresponsive for twenty-one consecutive calendar days despite written outreach, we may terminate this Agreement and collect fifty percent of the remaining unpaid balance. Written notice and a three business day cure period will be provided before termination is enacted.

If the Client is unresponsive for thirty consecutive calendar days, all deliverables will be deemed complete and no further obligations on our part will exist under the agreement. The full remaining balance becomes immediately due and payable.

If content, filming or other deliverables are delayed due to the Client's lack of engagement, scheduling failures or failure to provide required materials, those deliverables may be forfeited upon expiration of the agreement term without refund or credit.

10. Timelines and Delivery

Project timelines commence only after the deposit has been received and all required project materials, content, access credentials, approvals and scheduled meetings have been provided and completed by the Client as requested by us.

Estimated turnaround times provided in your project agreement are good faith estimates and are not guaranteed delivery dates unless explicitly stated as firm deadlines and confirmed in writing. Timelines may be extended if the Client fails to meet their obligations under Section 8 of these Terms, if the project scope is changed, or if circumstances outside of our control affect our ability to deliver.

The agreement timeline is fixed and cannot be paused, extended or suspended unless mutually agreed upon in writing at our sole discretion. Delays caused by the Client do not pause the contract clock.

We accept no liability for damages, losses or costs arising from project delays including delays caused by factors outside of our control.

11. Ownership and Intellectual Property

11.1 Ownership Before Full Payment

All work product including concepts, drafts, designs, artwork, photographs, video footage, written content and any other creative materials produced by us remain the exclusive intellectual property of Star Bloom Creative Services until full payment has been received. You may not use, publish, display, distribute or reproduce any work produced by us until all outstanding balances have been paid in full. Unauthorized use of unpaid work constitutes copyright infringement and may result in legal action.

11.2 Transfer of Ownership Upon Full Payment

Upon receipt of full and cleared payment, the Client owns full rights to all final approved deliverables produced under the project agreement. This transfer covers final files only and does not include preliminary concepts, unused designs, raw footage, unedited photographs, source files, fonts, stock assets or any third party elements incorporated into the work.

11.3 Raw and Source Files

Raw footage, unedited photographs and editable source files are not included in standard deliverables unless explicitly stated in your project agreement. Requests for raw or source files must be made prior to the start of the project and may be subject to an additional fee.

11.4 Our Portfolio Rights

We retain the right to use both raw and finalized content produced under any engagement for portfolio and promotional purposes including on our website and social media channels, unless you request in writing prior to the start of the project that your work be kept confidential. Confidentiality requests are subject to our written agreement.

11.5 Preliminary and Unused Work

All preliminary concepts, sketches, unused designs and creative materials that were not selected as the final deliverable remain the exclusive intellectual property of Star Bloom Creative Services.

11.6 Third Party Assets

Where third party assets such as licensed stock photography, stock footage, music, fonts or illustrations are incorporated into your project, the license for those assets is governed by the original licensor's terms. You are responsible for ensuring that any licenses required for your intended use are obtained.

12. Cancellations

12.1 Client-Initiated Cancellation

If you cancel the Agreement before the end of the agreed term, seventy-five percent of the remaining unpaid balance becomes immediately due and payable. This amount represents a fair estimate of damages and reserved time and is not a penalty. Upon cancellation, we have no obligation to continue services or complete remaining deliverables. We may at our discretion apply any unused funds toward a future engagement.

Cancellation must be submitted in writing to [email protected]. Cancellations communicated verbally or through other channels are not valid until confirmed in writing by us.

12.2 Company-Initiated Termination

We reserve the right to terminate an engagement immediately if the Client fails to respond to two written requests over a fourteen business day period, fails to provide necessary access or materials within ten business days of a written request, engages in abusive, threatening or disruptive conduct toward our team, or breaches this Agreement more than once. In the event of company-initiated termination for cause, the Client remains liable for all outstanding fees and any costs incurred in collecting payment.

12.3 Breach by Client

If the Client breaches this Agreement, they agree to pay all outstanding fees and any legal or administrative costs incurred by us in collecting payment, including attorney fees and internal administrative labor billed at two hundred and fifty dollars per hour.

12.4 Retainer Cancellation

Monthly retainer agreements may be cancelled by either party with thirty days written notice. Retainer fees already paid for a current billing period are non-refundable.

13. Photography Services

Photography sessions are scheduled based on mutual availability and confirmed in writing. A deposit is required to secure your session date.

13.1 Rescheduling

Two reschedules due to weather or genuine emergencies are permitted at no charge. A third reschedule request may result in additional fees. If the Client is unavailable after three reschedule attempts, the session will be considered cancelled and the session deposit will be forfeited.

13.2 Filming Window

All photography and filming must be completed within the agreed project term. Delays resulting from Client unavailability, scheduling failures or inaction will result in forfeiture of unused shoot days unless a paid extension is confirmed in writing by both parties.

13.3 Edited Deliverables

We deliver a curated selection of professionally edited images within the timeline stated in your project agreement. Unedited raw files are not delivered unless explicitly agreed in writing and subject to an additional fee.

13.4 Scope of Photography

We photograph exclusively for business purposes. We do not accept bookings for weddings, family sessions or personal portraits. Any booking made under false pretenses regarding the nature of the shoot may be cancelled at our discretion without refund.

13.5 Weather

Outdoor sessions subject to weather conditions that make shooting impractical will be rescheduled at the earliest available date at no additional cost, counting as one of the two permitted reschedules.

14. Videography Services

Video production projects involve pre-production, filming and post-production editing. Each stage requires Client participation and timely approvals.

Raw footage remains the property of Star Bloom Creative Services and will not be delivered to the Client unless explicitly agreed in writing prior to the start of the project and subject to an additional fee. Music, sound effects and other audio used in video productions are licensed for the specific platforms and uses outlined in your project agreement. Revisions to completed video edits are limited to the number of rounds specified in your project agreement.

15. Social Media Management

Social media management services are provided on a monthly retainer basis. The platforms managed, posting frequency and content types will be outlined in your retainer agreement.

You grant us permission to access, post to and manage the social media accounts specified in your retainer for the duration of the engagement, limited to the activities described in the retainer. You remain responsible for the accuracy of all factual claims, pricing and business-specific information included in content we create on your behalf.

We are not responsible for changes in platform algorithms, reach, engagement rates or advertising policies outside of our control. We make no guarantees regarding follower growth, engagement levels or any other performance metrics. Upon termination of the retainer, we will relinquish access to your accounts within five business days.

Star Bloom Creative Services is not liable for managed accounts restricted or terminated by Meta or any other 3^rd party platform for any actions taken during the service.

16. Speed Leads Program

The Speed Leads program is a premium done-for-you client acquisition system available exclusively to qualifying businesses. Enrollment is subject to qualification criteria determined at our sole discretion.

Participation requires a separate signed agreement outlining the specific deliverables, investment, duration, payment schedule and all other program-specific terms. That agreement is incorporated into and governed by these Terms.

The program involves setup and management of paid advertising campaigns, CRM systems, automated follow-up sequences and related marketing infrastructure. All ad spend is paid directly by the Client to the relevant advertising platform and is not included in the program fee.

Speed Leads agreements are structured as a minimum three-month engagement unless otherwise agreed to in writing by both parties. The agreement timeline is fixed and may only be extended by mutual written consent at our sole discretion. Early termination by the Client does not entitle the Client to a refund of any fees paid. If the Client terminates early, seventy-five percent of the remaining unpaid balance becomes immediately due..

Upon Termination The client retains access to their own personal/business accounts. Any account/service constructed and solely managed on the side of Star Bloom creative Services may remain under the control of Star Bloom Creative Services and is free to be managed how the company sees fit.

We make no guarantee of specific results including leads generated, booked calls, closed deals or revenue produced from the program.

17. Marketing and Paid Advertising

17.1 Ad Spend

Ad spend is the sole financial responsibility of the Client and is paid directly to the advertising platform. Ad spend is entirely separate from and in addition to our management fees.

17.2 Platform Access

The Client must provide timely access to all required advertising platforms, business managers, ad accounts and related permissions within ten business days of being requested. Delays in providing access do not pause billing or extend the agreement timeline.

17.3 Ad Management Scope

Ad management includes platform-level execution including campaign setup, audience targeting, creative uploading, budget adjustments and weekly platform monitoring. It does not guarantee ongoing strategic revisions beyond one strategy call per month unless agreed in writing.

17.4 Platform Policy Compliance

You are responsible for ensuring that all products, services, offers and claims made in your advertising are accurate, lawful and compliant with the advertising policies of the relevant platforms. We are not liable for the rejection, disapproval or removal of ads by advertising platforms or for any penalties imposed on your accounts as a result of policy violations related to the content of your offers.

17.5 Results

Advertising results are subject to numerous factors outside of our control. We make no guarantees regarding impressions, clicks, conversions, cost per result or return on ad spend.

18. Custom Art and Illustration

Custom art/illustration projects begin with an approved creative brief and concept development phase. Revisions to an approved concept direction after the concept phase has been completed and approved will be treated as a new project. All artwork is original and created specifically for your project.

If your project incorporates reference materials, style guides or character descriptions provided by you, you represent that you have the right to use those references and that your direction does not infringe on any third party intellectual property. Final file formats and technical specifications must be provided in writing at the time of the project agreement.

19. Chargeback Protection

The Client agrees not to initiate chargebacks, payment disputes or reversals for services rendered under any agreement with Star Bloom Creative Services. If a dispute arises, the Client agrees to resolve it directly with us by contacting [email protected] before taking any action with their financial institution or payment provider. Initiating a chargeback for services rendered constitutes a breach of this Agreement and the Client will be liable for all associated fees, processing costs and any legal costs incurred in recovering the disputed amount.

20. Confidentiality

Both parties agree to protect the confidential information of the other party and not to disclose it to any third party without prior written consent, except as required by law. This includes but is not limited to business strategies, client lists, financial information, pricing, proprietary methodologies and any other information designated as confidential. You agree not to share any proprietary systems, methodologies or strategies disclosed to you in the course of our engagement, including the Speed Leads methodology, with any third party.

21. Non-Disparagement

Both parties agree not to make any false, misleading or disparaging statements about the other party, their products, services, employees or business practices, whether publicly or privately, during or after the engagement. This includes statements made on social media, review platforms, in the press or in any other public or semi-public forum.

22. Independent Contractor

Star Bloom Creative Services and ORUJHIN LLC operate as independent contractors and not as employees, partners, joint venturers or agents of the Client. Nothing in these Terms shall create an employment relationship, partnership or agency between the parties. We retain the right to perform services for other clients, including clients in the same industry or geographic area, during and after your engagement with us.

23. Non-Solicitation

During any active engagement and for a period of twelve months following its termination, the Client agrees not to directly solicit, hire, contract with or attempt to recruit any employee, contractor or subcontractor of Star Bloom Creative Services who the Client became aware of through the engagement, without our prior written consent.

24. Indemnification

You agree to indemnify, defend and hold harmless Star Bloom Creative Services, ORUJHIN LLC and their respective officers, employees, agents and contractors from and against any and all claims, damages, losses, liabilities, costs and expenses including reasonable attorneys fees arising out of or related to your breach of these Terms, your use of our services, any materials you provide to us, any false or inaccurate information you provide, your violation of any applicable law or regulation, or your infringement of any third party intellectual property or other rights.

25. Limitation of Liability

We are not liable for delays caused by the Client or by third party platform issues, outages, policy changes or failures beyond our control. To the maximum extent permitted by applicable law, our total cumulative liability to you for any and all claims arising out of or related to a specific project or engagement shall not exceed the total fees paid by you to us under that agreement.

We shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages including lost profits, lost revenue, lost data, loss of goodwill or business interruption, even if we have been advised of the possibility of such damages.

26. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control including acts of God, natural disasters, pandemic, government actions, war, civil unrest, fire, flood, power outages, internet outages, platform outages or failure of third party service providers. We will notify you as soon as reasonably practicable and will resume performance as soon as circumstances permit.

27. Website Use

All content on starbloomcreativeservices.com is the exclusive property of Star Bloom Creative Services and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute or use any content from our website without our prior written permission. You agree not to use our website for any unlawful purpose or in any way that could damage, disable or impair its functioning.

28. Privacy

Your use of our website and services is also governed by our Privacy Policy available at starbloomcreativeservices.com/privacy-policy, which is incorporated into these Terms by reference. By agreeing to these Terms you also agree to our Privacy Policy.

29. Dispute Resolution

In the event of a dispute arising out of or related to these Terms or our services, both parties agree to first attempt to resolve the dispute informally by contacting the other party in writing and making a good faith effort to reach a mutually acceptable resolution within thirty days.

If the dispute cannot be resolved informally, either party may pursue resolution through binding arbitration administered in El Paso, Texas in accordance with the rules of the American Arbitration Association. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. You agree that dispute resolution proceedings will be conducted on an individual basis and not as part of a class or collective action.

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

30. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in El Paso County, Texas, and you hereby consent to the personal jurisdiction of those courts.

31. Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed. The remaining provisions shall continue in full force and effect.

32. Entire Agreement

These Terms of Service, together with any signed project agreement, proposal, retainer agreement or program-specific agreement, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements and representations, whether written or oral. No waiver of any breach or default shall be deemed a waiver of any subsequent breach or default.

33. Amendments

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website with an updated effective date. For existing clients with active projects or retainers, material changes will be communicated by email. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

34. Contact Us

If you have any questions about these Terms of Service, wish to discuss a project or need to submit a formal notice, you can contact us at:

• By email: [email protected]

• Website: starbloomcreativeservices.com

• Business: Star Bloom Creative Services, ORUJHIN LLC, El Paso, Texas